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Mac Users - known issues

Live Help

Logging in problems

Some Mac users have reported problems logging into the library's databases.  

If you are getting this error:

"Too many redirects occurred trying to open "http://ezproxy.tru.ca/login?url=http://search.ebscohost.com/login.asp?profile=web&defaultdb=a9h"

You may want to:

- update your Safari browser http://www.apple.com/safari/download/

- use Opera (http://www.opera.com/download/) or Firefox (http://www.mozilla.com/firefox/).

NetLibrary for Macs

Nearly all of the eBooks from NetLibrary are formatted as PDF or HTML files.  NetLibrary eBooks in PDF format are not compatible with Macs unless a third-party application is also used.

If you are unable to view an electronic book, you may want to use the Shubert|it PDF Browser Plugin rather than Adobe Acrobat with NetLibrary. This is a third-party plugin that supports in-browser viewing of PDF files.

NOTE: Shuber|it is a free plug in for 'educational' use. At the prompt for a registration key, select the option for personal or educational use only.

 

Setting up Shubert|it PDF Browser plugin for Firefox

 The PDF files used by NetLibrary are compatible with the Mozilla, Firefox, Camino, Opera, Netscape, and Internet Explorer web browsers using the Schubert|it PDF Browser Plugin.

  1. Download PDF Browser Plugin 2 from http://www.schubert-it.com/pluginpdf/
  2. Open the .dmg file you download, then copy PDF Browser Plugin.plugin to the Hard drive > Library > Internet Plug-Ins folder.
  3. If Adobe Reader 7 or QuickTime are set to handle PDFs, they will override the PDF Browser Plugin:
    • Open Adobe Reader > Preferences > Internet > uncheck "Display PDF in browser using: Adobe Reader 7"
    • With QuickTime you are only able to see the first page of a PDF. If you encounter this,open System Preferences > QuickTime preferences > Plug-In pane> click in MIME settings > ensure that under "Images - Still image files", PDF image is turned off.
  4. PDF Browser Plugin 2 should now work with Mozilla, Firefox, Camino, Opera, and Netscape without additional set up.
    • Internet Explorer needs additional set up; see below.
    • If problems are encountered in Firefox, see the section for that browser, below.
  5. Select Educational use only at the Order PDF Browser Plugin 2 dialog box, leaving the other boxes blank, when viewing PDFs in PDF Browser Plugin 2.
  6. The full text will be displayed.

 

Firefox set-up

When you first use NetLibrary on a Macintosh with Firefox, it may not be configured properly to handle the content. If a working PDF plugin is not installed or properly configured, you will get a dialog box which says:

    Opening nlReader.dll
    You have chosen to open nlReader.dll
    which is a: Windows DLL
    from: http://www.netlibrary.com
    What should Firefox do with this file?
    Open with (Choose...)
    Save to Disk
    Do this automatically for files like this from now on.

 

  1. Ensure that the Schubert|it plugin or Adobe Acrobat Reader 7 or above is installed.
  2. Click Choose and go to either:
    • Library > Internet Plug-Ins and select PDF Browser Plugin.plugin,
    • Hard drive > Applications > Adobe folder and select the Adobe application.
  3. Click OK.
  4. If you are using the Shubert|it plugin it will open in the same browser window in Firefox. If you are using Adobe Reader 7 the document will open in its own window.